Legal · last updated 25 May 2026
Terms of Service
Public-facing scaffold. Final terms pending counsel review; in the event of conflict, the reviewed text wins.
1 · The deal
You ("Customer") use CallFunnel.ai to place outbound or receive inbound calls. We ("Tradetron Inc") provide the platform. You pay for it. These terms cover the relationship.
2 · Compliance is on you
You are the sender for every call you place. TCPA (US), TRAI DLT (India), DPDP (India), GDPR (EU), and every other applicable regulation are your obligations to satisfy. We provide tools (per-tenant DNC, DSR endpoints, abuse monitoring) but we are not your lawyer and cannot be your compliance team.
If you call numbers you don't have lawful basis to call, you breach these terms. We will suspend your account on credible evidence of this — usually before regulators reach us, but always before they reach you through us.
2a · Communications and consent
By creating an account you confirm that the email address and mobile number you provide are yours (or that you are authorised to receive messages on them), and you consent to receive communications from us at those contact points. This covers both service messages — essential account, security, billing, onboarding and transactional notices — and product and marketing messages such as onboarding guidance, tips, feature updates and promotional offers. We may send these by email, SMS and WhatsApp; standard message and data rates from your provider may apply.
You can opt out of product and marketing messages at any time — reply STOP to a WhatsApp or SMS message, or use the unsubscribe link in any email — and we will stop sending them while continuing the essential service messages needed to run your account. This consent covers messages we send to you, the account holder; it does not change your own sender obligations under section 2 for messages you have us send to third parties.
3 · Prohibited use
- Calls to numbers you don't have prior consent to call (US TCPA / India DLT)
- Robocalls to TRAI NCPR / DNC-registered numbers in India
- Impersonation of any human or organization that hasn't consented
- Scams, phishing, financial fraud, fake investment opportunities
- SEBI-restricted financial advice from the bot's mouth (specific stock picks, market-timing claims)
- Calls to minors
- Voice cloning without recorded consent + KYC of the speaker (we gate this at $99 + KYC)
- Circumventing our rate limits, abuse-defense systems, or kill-switch
- Reselling without a whitelabel agreement
4 · "Am I a bot?" disclosure
You agree not to override the universal safety block that requires the bot to disclose its AI nature when explicitly asked. This is non-negotiable; we will not give you a config option to turn it off.
5 · Suspension + termination
- We may suspend immediately for: abuse, fraud, prohibited use, > 5% DNC rate, regulator request, or non-payment.
- You may terminate any time from settings. Bundled wallet balance refunds per the refund policy; subscription fees are non-refundable for the current period.
- On termination we retain your data per the privacy policy (90-day default for transcripts; longer for ledger and what law requires).
6 · Liability
Our total liability to you in any 12-month period is capped at the fees you paid us during that period. We are not liable for consequential, special, or punitive damages. We will not be liable for regulator penalties levied against you for your own calls.
Service is provided "as is" — uptime SLA is best-effort, with current state at status page. No SLA credits in v1; we'll add them with the Pro tier.
7 · Indemnity
You agree to defend, indemnify, and hold harmless Tradetron Inc against any third-party claims arising from your use of the platform — including calls you place, content you generate, and compliance failures on your end.
8 · Governing law
These terms are governed by the laws of India. Disputes resolved in the courts of Mumbai. EU + US customers retain whatever statutory rights their own jurisdiction grants them; we don't try to override those.
9 · Changes
Material changes get 14 days email notice. Continued use after that = acceptance. Don't like a change? Cancel; we'll refund prorated wallet balance.
10 · Contact
Questions about these terms: hello@callfunnel.ai. Anything legal-process-shaped: legal@callfunnel.ai.