Features
A control plane, not a chatbot.
CallFunnel is the layer above the LLM, the channel, and the CRM. You write the policy. We run it everywhere a customer might reach you, and we keep one memory across all of it. Here's the surface area.
Pre-launch simulation
Test your campaign against simulated calls before you dial a real customer. The agent faces the objections it'll actually hit, the weak points surface, and the knowledge bank gets smarter each round.
New · See how it works →Plain-English rule books
Describe the policy. Opus drafts the script and the safety rails. Validators catch the gaps. Self-heals on the second pass.
How authoring works →One timeline per customer
Every call lands in the same Conversation — same context, same tone, same memory of what already happened. The AI never restarts cold.
How memory works →Knowledge bank
Drop in docs, FAQs, policies, scripts. Pull from Shopify, REST, SQL, CSV. Voyage embeddings, Qdrant retrieval, PII redacted before the LLM.
KB & data sources →Approval-in-the-loop
Auto-approve under a threshold. Drop above-threshold offers into Slack with the transcript. Escalate to a backup approver if nobody answers. The AI never invents a discount.
Approval ladder →Pre-integrations
Twilio, Exotel, Deepgram, Cartesia, Claude, Elastic Email, Slack, Keycloak, Vault — already wired. Bring your own keys or use ours.
Full catalogue →Hosted MCP
CallFunnel exposes its workflows, knowledge bank, and timeline as MCP tools. Drive it from Claude.ai, Cursor, or your own agent.
MCP endpoint →BYOK or bundled
Bring your own Anthropic, Twilio, Cartesia, Deepgram keys — pay $150 / ₹10,000 flat per month. Or use ours at ₹9 / $0.10 per minute. Switch any time.
BYOK setup →Compliance & security
DPDP / TCPA / GDPR scaffolded. Hard tenant isolation. DSR export & erase under 30 seconds. PII redacted pre-LLM. Audit logs per tenant.
Trust page →